Get in Touch With Us
Got a question about a casino review, spotted an outdated payout time, or want to suggest a site we should look at? This page explains how to reach the team behind US Online Casinos and what happens once your message lands in our inbox.
How to Contact Our Team
Email is the best way to reach us. Send your message to [email protected] and a member of our editorial team will read it personally. We aim to reply within two working days, though it can take a little longer during busy periods.
If your message relates to one of the operators we cover — say, a question about withdrawal times, a bonus that did not behave as expected, or a licensing detail you want clarified — mention the casino name and the specific issue. It helps us route your query to someone who can actually answer it, rather than a generic response.
What We Can Help With
- Payout and withdrawal questions — If you want context on how fast a listed casino typically processes withdrawals, or what documents it may ask for during verification, we can point you to the relevant details.
- Bonus terms — Wagering requirements, expiry dates, and maximum withdrawal caps attached to welcome offers like those from Raging Bull or Uptown Aces can be confusing. Ask us to clarify anything you have read on the site.
- Corrections — Online casino offers, licensing status and payment options change often. If something on our pages looks out of date, tell us and we will look into it.
- Site feedback — Suggestions on formats, comparisons, or new casinos worth researching are always welcome.
- Responsible gambling concerns — If you or someone close to you is finding it hard to keep gambling under control, say so in your message. We will point you toward self-exclusion tools and support services rather than leaving you without direction.
What We Cannot Do
We are an independent comparison site, not a casino operator. That means we cannot process your deposits or withdrawals, access your player account, or resolve a dispute with a specific casino's support team. For account-level issues — a stuck withdrawal, a locked account, a bonus that has not credited — you will need to contact that casino's own customer support directly, since only they hold your account details.
We can, however, help you understand what to expect from a casino's terms, or flag if something you describe sounds inconsistent with what a licensed operator should be doing.
A Note on How We Cover Casinos
Some of the casinos featured on US Online Casinos, including options like Ignition, BetUS and Ducky Luck, have commercial relationships with this site — we may earn a commission if you sign up through a link here. That relationship never decides how a casino is ranked or reviewed. Ratings reflect factors such as payout speed, licensing, game range and banking options, and every write-up includes both strengths and limitations.
If you are outside the US or looking into UK-facing sites, our page on trusted non-GamStop casinos in the UK covers a different regulatory market and may be more relevant to your question.
Before You Write to Us About a Specific Casino
To help us give you a useful answer quickly, it helps to include:
- The name of the casino your question concerns
- Whether your question is about deposits, withdrawals, bonus terms, or licensing
- Any relevant dates, such as when a withdrawal was requested
- Your state of residence, since US online gambling rules and available operators vary by state
This context means we are not asking follow-up questions before we can actually help.
Response Times and What to Expect
We read every message that comes in. There is no auto-reply standing in for a real answer. Most enquiries get a response within two working days, though detailed questions about licensing or payment methods may take a bit longer if we need to double-check current terms with a casino's published policies.
We do not guarantee outcomes on your behalf with any operator — we can explain how a bonus or a withdrawal process typically works, but the casino itself is responsible for your account and your funds.
Reaching Out for Other Reasons
Beyond casino-specific questions, we hear from readers about a range of things: media enquiries, partnership proposals, general feedback on how the site is organised, or simply a correction to a fact we got wrong. All of it goes to the same address, and all of it gets read. If you are unsure whether your question fits, send it anyway — we would rather field an unusual message than have you leave without an answer.